Patient Satisfaction Results
- 96 % happy with waiting times
- 96 % found it easy/very easy to make an appointment
- 65 % seen immediately
- 21 % within 15-30 min
- 13 % waited approx. 30 min
- 91 % very satisfied with staff friendliness and communication ,9 % good
- 83 % excellent communication from doctor , 17 % Good communication
- 100% were very satisfied or satisfied with the cleanliness
- 100 percent felt they were listened to
- 100 percent were satisfied with treatment and communication
- 100 % satisfaction with billing and next steps
Overall satisfaction
87 % would very likely recommend us, 13 % likely recommend us 91 % very satisfied, 7 % satisfied,
- Straight honest talk from doctor
- Professional service
- Clear instructions and explanations about treatment plans
- Friendly, accommodating, kind and caring staff
- “The way they help people"
- Clean, breathable premises
- Waiting times
- More Tv channels
- Less paper
- Free Wi-Fi
- Digital /what’s app bookings
- We are paperless: concerted effort to ask before printing
- Tv channels can be changed upon request within reason
- We do have what’s app, will work on digital bookings
- We will try to adhere to appointments times (Urgent cases take precedence even if an appointment had been made)
- Free wifi: working on it.
A holistic approach that considers the physical, emotional, and social aspects of each patient’s health.